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HP HP0-784 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Problem Resolution Techniques | 25% | - Escalation and Support Procedures - Configuration and Environment Validation - Root Cause Analysis Methods - Hardware and Software Fault Isolation |
| Topic 2: Problem Management Fundamentals | 25% | - ITIL-based Problem Management Process - NonStop System Architecture Overview - Incident vs Problem Definition |
| Topic 3: Preventive Maintenance & Documentation | 20% | - Proactive Monitoring Strategies - Change Control Impact Assessment - Resolution Documentation & Knowledge Base |
| Topic 4: NonStop Troubleshooting Tools | 30% | - OSM Console and Diagnostics - Log Analysis and Error Interpretation - SCF and TACL Utilities - EMS Event Management System |
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