What are the prerequisites for the ServiceNow CIS-EM Exam
ServiceNow Certified Implementation Specialist Event Management certification is an intermediate-level certification. It is designed for experienced implementation specialists who have completed the ServiceNow Certified Implementation Specialist Configuration and Administration, or equivalent, and have at least one year of experience in implementing ServiceNow applications.
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ServiceNow CIS-EM Exam Reference
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What skills are measured by the ServiceNow CIS-EM Exam?
The CIS-EM certification is for anyone who plans, designs, develops, deploys, implements, or administers Event Management. This certification requires you to have hands-on experience with the functionality of the product. You will have to know how to create and manage events, event templates, and event categories; how to set up event subscriptions; and how to use event reports to analyze event data. The CIS-EM certification also covers configuring the Zendesk integration and the Salesforce integration.
The ServiceNow Certified Implementation Specialist Event Management exam measures the following skills:
- Understand the ServiceNow event management process, including event types and the workflow that processes event data.
- Create, update, and test event-based automation.
- Create, update, and test event-based custom objects and fields.
- Create, update, and test event-based rules that automate processes. Create, update, and test event-based workflows.
- Create integration between ServiceNow and an external application using web services. (This objective may be new.)
- Implement automation using a workflow trigger or a web service callout action to send an email notification to a user. (This objective may be new.)
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ServiceNow CIS-EM日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Event Configuration and Processing | 27% | - Inbound actions and event management jobs - Scripting: Regex, JavaScript, PowerShell - Event rules, filters, thresholds, and field mapping - Connectors: preconfigured, custom, push/pull methods - CI binding and identification - Event lifecycle and processing flow |
| Administration and Optimization | 10% | - Security and access control - Performance tuning and noise reduction - Maintenance and troubleshooting - Best practices and operational efficiency |
| Architecture and Discovery | 10% | - Monitoring process and data flow - Event Management architecture - Discovery and MID Server components - CMDB integration and dependency mapping |
| Alerts and Correlation | 30% | - Priority calculation, scoring, and groups - Incident creation and integration - Alert Intelligence and Service Operations Workspace features - Alert grouping and correlation strategies - Alert definition and attributes - Alert processing and management rules - Impact profiles, impact trees, and service impact analysis |
| Event Sources and Integration | 10% | - Metric connectors and data collection - Third-party integration best practices - Monitoring tool integration - Supported event sources and protocols |
| Event Management Overview | 13% | - Key features and capabilities - IT Operations Management (ITOM) solution - Customer challenges and business value - Common Service Data Model - User interfaces: Operator Workspace, Alert Intelligence, Dependency Maps |
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