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IBM C2180-188 Exam Syllabus Topics:

IBM WebSphere Lombardi Edition V7.2, BPM Program Management Sample Questions:

1. The following is an example of a user story: s a hiring manager, I need a web form to enter results of my interview with the candidate. If I decided not to hire the candidate, I need to email the?s a hiring manager, I need a web form to enter results of my interview with the candidate. If I decided not to hire the candidate, I need to email the recruiter so that he/she can call the candidate. If I decided to hire the candidate, I need to open an MS Word template and draft an offer for employment? What feedback should the program manager give on the user story?

A) It is poorly written user story because it documents what the user needs to do.
B) It is a good user story because it leaves out all implementation details as to how the work will actually get done.
C) It is a good user story because it maintains a clear definition of what the hiring manager needs to accomplish and why.
D) It is a poorly written user story because it specifies implementation details.

2. What is the purpose of Performance Data Warehouse?

A) Analyze process performance data
B) Track process performance data
C) View reports
D) Start new process instances

3. A program manager consults with a client on how to improve their BPM Center of Excellence (COE). The program manager asks what metrics are being used to track the success of the COE.
The client offers examples of the metrics that are being collected for several processes related to the cycle time and efficiency. What course of action should the program manager suggest?

A) Suggest no changes to the metrics.
B) Suggest that the COE should aggregate information on the ROI for each project.
C) Suggest that an additional category of metrics for defect rates be collected.
D) Suggest that greater emphasis be granted to the metrics gathered on cycle time.

4. A process owner needs to monitor the performance of multiple processes in the aggregate. What should the program manager plan on developing first to satisfy this requirement?

A) Scoreboards
B) Service Level Agreements (SLAs)
C) Key Performance Indicators (KPIs)
D) A report

Solutions: