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SAP C-C4C12-1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Sales Cloud Fundamentals | - Explain key sales processes, lead and opportunity management - Sales process integration concepts - Describe the functionalities and benefits of the SAP Sales Cloud solution |
| Topic 2: Configuration and Administration | - User privileges and business roles - Understand various configuration options for sales processes |
| Topic 3: Integration and Reporting | - Reporting options and solution monitoring - Integration of SAP Sales Cloud with other SAP applications |
SAP Certified Application Associate - SAP Sales Cloud 1811 Sample Questions:
Which of the following customer touch points does SAP Cloud for Customer offer to record service tickets?
Choose the correct answers.
- A. Facebook
- B. Blogs
- C. E-mail
- D. Twitter
- E. Linkedln
Correct Answer: A,C,D 🗳️
Which of the following activities can you contain territory determination? (2 correct answers)
- A. Sales Quotes
- B. Campaigns
- C. Opportunities
- D. Promotions
Correct Answer: A,C 🗳️
Which elements in a ticket are uniquely identified using a registered product? (2 correct answers)
- A. Warranty
- B. Service Entitlements
- C. Service Level Agreements
- D. Contract
Correct Answer: A,B 🗳️
You need to record the level of influence that a customer's employee is having on an opportunity. What do you use to record this influence?
- A. Parties involved
- B. Sales team
- C. Buying center
- D. Influencer map
Correct Answer: C 🗳️
The four-step process in workflow rule definition involves the following. Choose the correct answer.
- A. Select Objects-Choose Timings>Define Conditions>Define Action
- B. Define Conditions>Define Action>Review Rule> Confirm Rule
Correct Answer: A 🗳️
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