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Apple 9L0-010 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Macintosh Hardware | - Hardware Repair Procedures - Hardware Identification and Specifications - Macintosh System Components |
| Topic 2: Macintosh Troubleshooting | - Software Troubleshooting - System Recovery and Repair - Hardware Diagnostics |
| Topic 3: Macintosh Operating System Support | - Mac OS Installation and Configuration - User Support and Maintenance - System Administration |
| Topic 4: Apple Service Procedures | - Service Documentation and Resources - Repair Safety and Handling Procedures |
Apple Macintosh Service Certification Sample Questions:
Examine the exhibit.
What is the correct name for this type of pixel anomaly?
- A. Bright dot defect
- B. Stuck sub-pixel
- C. Vertical TAB fault
- D. Dark dot defect
Correct Answer: C 🗳️
Explanation: Only visible for TestValid members. You can sign-up / login (it's free).
What step is required before upgrading the RAM in a Mac Pro (Early 2009)?
- A. Remove the Optical Drive and Carrier.
- B. Remove the front inlet fan assembly.
- C. Remove the hard drive carriers.
- D. Remove the processor tray.
Correct Answer: D 🗳️
The purpose of Apple's business conduct helpline is to _____.
- A. report damaged service parts to Apple
- B. ask technical support questions
- C. report normal business operational details to Apple
- D. raise a potential business conduct or ethics issue as it relates to Apple
Correct Answer: D 🗳️
Which part or parts of a CRT display should NOT be touched until after the display is disconnected from its power source and the CRT is properly discharged? SELECT ALL THAT APPLY
- A. Flyback transformer
- B. Yoke assembly
- C. Front of CRT display
- D. Anode aperture
- E. Outer plastic housing
- F. High voltage cable
Correct Answer: A,B,D,F 🗳️
What does Apple recommend you do before replacing or installing any internal parts in an Xserve?
- A. Remove the Xserve from its rack.
- B. Unlock all drive module bays.
- C. Press the System Identifier button.
- D. Remove all drive modules from the Xserve.
Correct Answer: A 🗳️
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