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Nortel 920-482 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Upgrades and Migration | - Backup and restore procedures during upgrades - Upgrading CallPilot Rls.5.0 systems - Migration planning and version compatibility |
| System Administration | - System configuration and maintenance tasks - User and mailbox management |
| CallPilot System Architecture | - Integration with Nortel communication platforms - CallPilot components and architecture overview |
| Troubleshooting Methodology | - Log analysis and error codes - Performance and call processing issues - Diagnosing system faults and service issues |
| Networking Configuration | - Network connectivity and routing considerations - IP networking fundamentals for CallPilot |
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