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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. Which two configuration tasks are necessary in Cisco Unified Communications Manager for the Cisco Unified Contact Center Enterprise solution? (Choose two.)

A) configure the agent, supervisor, and CTI user accounts
B) configure device associations of agent phones and CTI devices with the peripheral gateway user
C) configure Cisco Unified IP IVR translation routes
D) configure agent IP phone, supervisor IP phone, and CTI route points
E) configure agent targeting rules for agent IP phone dialed numbers
F) configure the agent ID, supervisor ID, and system administrator password

2. In the Cisco Unified Communications Manager Sizing tool, how do you address a Cisco Unified Contact Center Enterprise design with 350 concurrent mobile agents that use 400 CTI port pairs?

A) Include the 350 agents with their full BHCA, and use the CTI port section to add the additional 100 ports with a BHCA of zero.
B) Include an average of the agent and port count as 375 agents.
C) Treat the CTI port pairs as agents and include all configured ports in the count. Use 400 as the agent total.
D) Include only 350 as concurrent logged-in agents.

3. How does Cisco Unified Contact Center Enterprise provide security to the system?

A) Cisco Synchronization Service is used to control access to the system.
B) Microsoft Windows Active Directory is used to control access to the system.
C) Administrator accounts for the system are encrypted and kept in the Cisco Unified Contact Center Enterprise database to control access to the system.
D) Microsoft SQL Server accounts and logins for all users are used to control access to the system.

4. During a normal call flow in the Cisco Unified Contact Center Enterprise solution, how long is the voice gateway port engaged?

A) from the call arrival to the point that the agent answers
B) from the transfer to IVR to the point that the agent hangs up
C) from the call arrival to the point that the agent hangs up
D) from the call arrival to the point that the agent is ready

5. What is the impact of co-loading the Cisco Unified Outbound SIP Dialer on the same servers as the agent peripheral gateway in the Cisco Unified Contact Center Enterprise 8.0(x) system?

A) Cisco Unified Outbound Dialer reduces agent capacity by a factor of 1.33-each outbound port is equivalent to 1.33 agents on the peripheral gateway.
B) Cisco Unified Outbound Dialer reduces agent capacity by a factor of four-each outbound port is equivalent to four agents on the peripheral gateway.
C) Cisco Unified Outbound Dialer reduces agent capacity by a factor of 15-each outbound port is equivalent to 15 agents on the peripheral gateway.
D) Cisco Unified Outbound Dialer does not reduce agent capacity on the peripheral gateway server.

Solutions: