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Avaya 33810X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Design and Architect Contact Center Solutions | - Discovery and requirements gathering
|
Avaya Aura® Contact Center Solution Design Sample Questions:
A design specialist has scheduled his first discovery conversation with a customer.
Which three factors would the specialist be able to address with the customer? (Choose three.)
- A. Worry
- B. Uncertainty
- C. Fear
- D. Doubt
- E. Anxiety
Correct Answer: A,C,D 🗳️
Avaya One Source has orderable quotes for the Greenfield customer and existing customer.
How can a quote from Avaya One Source -Order center be placed as an order?
- A. By using Create Proposal SSR
- B. By using Create Order
- C. By using Sales Force Updates
- D. By using Create Upload Order SSR
Correct Answer: C 🗳️
The Security Manager of the IT department wants to know about the Web Services Security of AACC. Which requests are used by default to access Manager Administration?
- A. HTTPS and FTPS
- B. FTPS
- C. HTTPS
- D. HTTP
Correct Answer: C 🗳️
The SIP-enabled AACC Communication Control Toolkit integrates the agents and supervisors within the SIP environment to offer features.
Which application programming interface type is used to publish the CCT functions?
- A. Open Computing Language (OpenGL)
- B. Simple Direct Media Layer
- C. Open Database Connectivity (ODBC)
- D. Microsoft .NET
Correct Answer: C 🗳️
The Avaya Aura® Media Server (AAMS) delivers a high Soft DSP / Media channel density.
How many Media Processing Units (MPU) can the AAMS provide with a Large Bare Metal Server?
- A. 1100
- B. 2200
- C. 550
- D. 4450
Correct Answer: D 🗳️
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