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Cisco 300-830 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Digital Channels | 15% | - Troubleshoot digital channels delivery faults across modern communication flows
|
| Tenant Configuration and Reporting | 30% | - Describe network requirements for Webex Contact Center systems - Configure Webex Contact Center users and identity records - Configure multi-tier customer experience variables and thresholds - Analyze real-time and historical dashboards to isolate operational constraints - Describe Webex Contact Center reporting analytics and data visibility tracking - Configure security profiles, skills-based routing rules, and scheduling patterns - Configure desktop layouts and custom desktop profiles for agents and supervisors |
| Advanced Features and AI | 25% | - Describe AI capabilities within Webex Contact Center architectures
|
| Telephony and Call Routing | 30% | - Configure inbound and outdial telephony options for Webex Contact Center agents - Configure Webex Contact Center telephony integration and system interfaces - Configure infrastructure components to route voice calls within Webex Contact Center flows
|
Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:
A user has the agent role and plans to sign in to Cisco Webex Contact Center desktop. Which system meets the requirements for WebRTC as the agent phone device?
- A.
- B.
- C.
- D.
Correct Answer: C 🗳️
Explanation: Only visible for TestValid members. You can sign-up / login (it's free).
Customer XYZ has deployed Bring your own PSTN option to route calls to his Webex Contact Center environment. Callers calling in are reporting getting a reorder tone followed by a call drop.
Which action helps to identify the cause of the issue?
- A. Check the SIP trunk status on the customer's Session Border Controller.
- B. Review the Webex Contact Center Queues configuration.
- C. Verify that the Webex Contact Center channels are associated.
- D. Review the Webex Contact Center Analyzer that checks the call logs.
Correct Answer: A 🗳️
Explanation: Only visible for TestValid members. You can sign-up / login (it's free).
A Webex Contact Center engineer is investigating an issue with outgoing email failures from a specific service in Webex Connect. The engineer wants to see all the failed transactions for last 7 days. Which two tools in Webex Connect provide the information needed to resolve the issue?
(Choose two.)
- A. Watchtower
- B. Templates
- C. Reports
- D. Debug Console
- E. Export Logs
Correct Answer: D,E 🗳️
Explanation: Only visible for TestValid members. You can sign-up / login (it's free).
A Webex Contact Center Administrator is trying to configure team-based call distribution. The requirement is to handle Sales Queue calls before Accounting Queue calls.
- All Sales calls in the queue must be routed to agents before
Accounting calls.
- If an older Accounting call is in the queue and a Sales call is
received by the system, the Sales call must get priority.
- When no Sales call is in the queue, Accounting calls can be routed to agents.
How can this be achieved within team configuration?
- A. Select Skill Profile with Sales only Skill.
- B. Configure queue ranking.
- C. Configure capacity based queues.
- D. Ask agents to ignore Accounting calls.
Correct Answer: B 🗳️
Explanation: Only visible for TestValid members. You can sign-up / login (it's free).
What are the two current default rate limits for a given client ID when Webex Contact Center APIs are protected with rate limiting? (Choose two.)
- A. 300 requests per second
- B. 1800 requests per minute
- C. 30 requests per second
- D. 300 requests per minute
- E. 1000 requests per minute
Correct Answer: B,C 🗳️
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