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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. A user has the agent role and plans to sign in to Cisco Webex Contact Center desktop. Which system meets the requirements for WebRTC as the agent phone device?

A)

B)

C)

D)

2. Customer XYZ has deployed Bring your own PSTN option to route calls to his Webex Contact Center environment. Callers calling in are reporting getting a reorder tone followed by a call drop.
Which action helps to identify the cause of the issue?

A) Check the SIP trunk status on the customer's Session Border Controller.
B) Review the Webex Contact Center Queues configuration.
C) Verify that the Webex Contact Center channels are associated.
D) Review the Webex Contact Center Analyzer that checks the call logs.

3. A Webex Contact Center engineer is investigating an issue with outgoing email failures from a specific service in Webex Connect. The engineer wants to see all the failed transactions for last 7 days. Which two tools in Webex Connect provide the information needed to resolve the issue?
(Choose two.)

A) Watchtower
B) Templates
C) Reports
D) Debug Console
E) Export Logs

4. A Webex Contact Center Administrator is trying to configure team-based call distribution. The requirement is to handle Sales Queue calls before Accounting Queue calls.
- All Sales calls in the queue must be routed to agents before
Accounting calls.
- If an older Accounting call is in the queue and a Sales call is
received by the system, the Sales call must get priority.
- When no Sales call is in the queue, Accounting calls can be routed to agents.
How can this be achieved within team configuration?

A) Select Skill Profile with Sales only Skill.
B) Configure queue ranking.
C) Configure capacity based queues.
D) Ask agents to ignore Accounting calls.

5. What are the two current default rate limits for a given client ID when Webex Contact Center APIs are protected with rate limiting? (Choose two.)

A) 300 requests per second
B) 1800 requests per minute
C) 30 requests per second
D) 300 requests per minute
E) 1000 requests per minute

Solutions: