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EXIN MOFF-EN Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Plan Phase | 20% | - Basic concepts of Plan Phase - Service Management Functions (SMFs) of Plan Phase - Objectives, risks and controls of Plan Phase - Integration with the Manage Layer - Management Reviews (MRs) of Plan Phase |
| Topic 2: Manage Layer | 30% | - Service Management Functions (SMFs) of Manage Layer - Management Reviews (MRs) of Manage Layer - Types of control within Manage Layer - Basic concepts of Manage Layer - Coordination role across lifecycle phases |
| Topic 3: Operate Phase | 25% | - Integration with the Manage Layer - Basic concepts of Operate Phase - Management Reviews (MRs) of Operate Phase - Service Management Functions (SMFs) of Operate Phase - Objectives, risks and controls of Operate Phase |
| Topic 4: MOF Overview | 5% | - Advantages of MOF approach - Basic concepts of Microsoft Operations Framework - Position of MOF in IT Service Management - Importance of MOF to organizations |
| Topic 5: Deliver Phase | 20% | - Management Reviews (MRs) of Deliver Phase - Integration with the Manage Layer - Basic concepts of Deliver Phase - Service Management Functions (SMFs) of Deliver Phase - Objectives, risks and controls of Deliver Phase |
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