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- Go to Microsoft's website
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For this certification, you must have a basic understanding of computer programming, VB.NET, and C#. Basic knowledge of Microsoft Windows OS, MS Office tools, SQL Server Management Studio tools, and other related products is a requirement for this certification.
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910
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Exam MB-910: Microsoft Dynamics 365 Fundamentals (CRM)
This exam covers the features and capabilities of Microsoft Dynamics 365 customer engagement apps.
Candidates for this exam should have general knowledge of or relevant working experience in an Information Technology (IT) environment. They should also have a fundamental understanding of customer engagement principles and business operations.
Part of the requirements for: Microsoft Certified: Dynamics 365 Fundamentals (CRM)
Microsoft MB-910日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Describe Dynamics 365 Customer Service | 20-25% | - Case management lifecycle - SLA and routing rules - Key components and use cases - Unified service desk and channels - Knowledge base and entitlements |
| Describe Dynamics 365 Field Service | 15-20% | - Inventory and asset management - Work order lifecycle and resource management - Mobile app and offline functionality - Core features and scheduling capabilities |
| Describe Dynamics 365 Sales | 20-25% | - Product catalog, price lists, and unit groups - Sales accelerators and forecasting - Quote, order, and invoice lifecycle - Core capabilities and business scenarios - Lead and opportunity management processes - Business process flows |
| Explore core capabilities of Dynamics 365 customer engagement apps | 15-20% | - Security and access control - Data management and reporting basics - Integration with Microsoft Power Platform - Common features and navigation - Overview of Copilot in customer engagement |
| Describe Dynamics 365 Customer Insights - Journeys (Marketing) | 15-20% | - Marketing forms, pages, and segments - Lead generation and qualification - Integration with Copilot - Email marketing and customer journeys - Event management features - Capabilities and use cases |
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