Constant updates are a habit here, not an event. The TestValid team keeps the ITSM20FB bank under continuous revision, so your EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000 preparation always rests on the latest content in 2026.
EXIN ITSM20FB Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | IT Service Management Foundation Bridge based on ISO/IEC 20000 |
| Exam Number: | ITSM20FB |
| Related Certifications: | EXIN IT Service Management Foundation based on ISO/IEC 20000 |
| Exam Format: | Multiple Choice |
| Passing Score: | 65% |
| Exam Price: | TBD (varies by region and partner) |
| Certificate Validity Period: | Until December 31, 2025 (exam being retired) |
| Exam Duration: | 30 minutes |
| Available Languages: | Korean, Japanese, Portuguese, English |
| Real Exam Qty: | 20 |
| Sample Questions: |  |
| Exam Way: | Online proctored exam or Accredited EXIN examination center. |
| Pre Condition: | Valid service management certification required (e.g., VeriSM™, SIAM™, or any ITIL version) to sit for the bridge exam. |
| Official Syllabus URL: | https://www.exin.com/business-service-management/exin-it-service-management-based-on-iso-iec-20000/exin-it-service-management-foundation-bridge-based-on-iso-iec-200002018 |
EXIN ITSM20FB Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Management System (SMS) | - SMS Structure and Requirements
|
| Topic 2: Operation of the Service Management System | - Service Lifecycle Activities
|
| Topic 3: Introduction to IT Service Management | - Core Concepts
|
The ITSM20FB Exam, Our Materials, Your Questions
At present, the ITSM20FB exam requires a passing score of 65% and costs TBD (varies by region and partner) to register. EXIN controls both figures, so confirm them on the official site before you book.
The latest exam information lists 20 questions for the ITSM20FB exam, to be completed in 30 minutes minutes. Rehearsing under these conditions in the online engine is the closest thing to sitting the real test.
The EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000 blueprint is organized into these principal domains:
- Introduction to IT Service Management
- Service Management System (SMS)
- Operation of the Service Management System
A team of professional IT experts and certified trainers who focus on this exam field — and who keep the ITSM20FB bank under constant updating so every candidate prepares smoothly. Every answer is expert-verified, and you can check the accuracy yourself with a free demo before buying. The online test engine deserves special mention: it simulates the actual test environment, supports Windows, Mac, Android, and iOS, carries no installation limits, and lets you practice without limits of time or location — a smooth preparation process for office workers who cannot attend classes.
Upon successful payment, our system automatically sends the product to your mailbox — typically within about a minute — with an instant download link on screen. If nothing arrives within two hours, check your spam folder and contact support. Once purchased, updates are free for 365 days: whenever a new version is released, the updated ITSM20FB bank is sent to your email immediately. A 50% renewal discount applies after the period ends.
EXIN specifies the following prerequisites for the EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000: Valid service management certification required (e.g., VeriSM™, SIAM™, or any ITIL version) to sit for the bridge exam..
Verify the details on the official certification page before registering.
Documented and honored. If you fail the corresponding exam within 60 days of purchase, send a scanned copy of your enrollment slip and your official Score Report PDF within two days of the exam date; verified claims are refunded in full within seven days. Exclusions: exams taken within three days of purchase, candidate names that differ from the payer, and free or expired products. If you have another exam in mind, you can instead exchange your product for two others of equal value at no charge.
EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000 Sample Questions:
An e-mail client software upgrade requires a security patch for the operating system and a memory upgrade. Which process or function is responsible for rolling out these Changes?
- A. Change Management
- B. Security Management
- C. Release Management
- D. Service Desk
Correct Answer: C 🗳️
What may define the scope of Service Management in the Service Management plan?
- A. the size of the infrastructure
- B. the number of staff
- C. the location of the services
- D. the specific processes undertaken
Correct Answer: C 🗳️
What is the best definition of "Quality system"?
- A. organizational structure related to responsibilities, procedures and resources for implementing quality management
- B. mandatory Quality management practices followed by everyone in the service provider organizations
- C. set of the measures and procedures used to ensure that the services provided continue to fulfill the expectations of the customer and the relevant agreements
- D. ability to maintain availability of the IT infrastructure, services and supporting organization to ensure these requirements are met consistently
Correct Answer: A 🗳️
Deming proposed a system of continuous improvement. Which four activities does this system involve?
- A. Plan. Do. Check and Act
- B. Plan. Do. Evaluate and Act
- C. Plan. Perform. Audit and Improve
- D. Plan. Perform. Evaluate and Act
Correct Answer: A 🗳️
Which process or function is responsible for supplying first-line support and assistance in daily use of IT services'?
- A. Service Level Management
- B. Service Desk
- C. Availability Management
- D. Incident Management
Correct Answer: B 🗳️
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