EXIN ITSM20F日本語 Valid Q&A - in .pdf

  • ITSM20F日本語 pdf
  • Exam Code: ITSM20F日本語
  • Exam Name: IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版)
  • Updated: Jul 15, 2026
  • Q & A: 78 Questions and Answers
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  • Exam Code: ITSM20F日本語
  • Exam Name: IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版)
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  • Updated: Jul 15, 2026
  • Q & A: 78 Questions and Answers
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EXIN ITSM20F日本語 Valid Q&A - Testing Engine

  • ITSM20F日本語 Testing Engine
  • Exam Code: ITSM20F日本語
  • Exam Name: IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版)
  • Updated: Jul 15, 2026
  • Q & A: 78 Questions and Answers
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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. 品質目標を達成することで何を改善できるでしょうか?

A) サービスの有効性
B) 関心のあるサプライヤーとの関係
C) 不正パティとの関係
D) 構成マネージャーの個人的な満足度


2. IT サービス管理の導入を成功させるには何が必要ですか?

A) 運営スタッフから経営陣まで、組織内のあらゆるレベルの担当者の関与とコミットメント
B) プロセス構造の開発を担当する専門部門の任命
C) 組織の管理者が実行を強力かつ目に見える形で強制するトップダウンのアプローチ
D) 特に IT サービス管理活動に運用的に関与する組織内のレベルからの賛同


3. 「品質システム」の最も適切な定義は何ですか?

A) 品質管理を実施するための責任、手順、リソースに関連する組織構造
B) サービスプロバイダー組織の全員が遵守する必須の品質管理慣行
C) これらの要件が一貫して満たされていることを確認するために、IT インフラストラクチャ、サービス、サポート組織の可用性を維持する能力
D) 提供されるサービスが顧客の期待と関連する契約を確実に満たし続けることを保証するために使用される一連の措置と手順


4. サービスの改善を計画する際に考慮すべき重要なベスト プラクティスは何ですか?

A) 客観性を維持するために、独立したプロジェクト マネージャーによって進捗状況を注意深く監視する必要があります。
B) サービス向上の進捗状況は、運営委員会で少なくとも毎週議論されるべきです。
C) サービス改善の目標は、目標に到達するまで変更すべきではありません。変更しないと一貫性が維持されません。
D) サービス改善の目標は測定可能であり、ビジネス目標に関連付けられており、計画に文書化されている必要があります。


5. さまざまな種類のイベントがサービス デスクに報告されます。どのイベントがインシデントですか?

A) 特定のアプリケーションのロールアウトに関する情報
B) 新規簿記パッケージのインストール要求
C) プリンターが動作していないという報告
D) 新しいトナーカートリッジがプリンターに取り付けられたことを通知します。


Solutions:

Question # 1
Answer: A
Question # 2
Answer: A
Question # 3
Answer: A
Question # 4
Answer: D
Question # 5
Answer: C

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