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Salesforce FS-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Managing Work Orders | 23% | - Configure work order processes, types, and parameters - Relate work orders, service appointments, and products - Manage work order lifecycle, line items, and milestones |
| Managing Inventory | 8% | - Select inventory and price book models - Manage products, consumption, and returns |
| Configuring Mobility | 10% | - Distinguish mobile app capabilities - Enable mobile workflows and sign-off processes - Configure Field Service mobile app settings |
| Configuring Maintenance Plans | 5% | - Schedule recurring work - Design and implement maintenance plans |
| Permissions and Sharing | 5% | - Configure permission sets and access - Manage territory visibility and sharing rules |
| Managing Scheduling and Optimization | 28% | - Set up operating hours and availability - Configure scheduling policies and optimization rules - Use dispatcher console and scheduling tools - Manage service appointment lifecycle and assignment |
| Managing Assets | 5% | - Maintain assets and asset relationships - Track asset history and maintenance |
| Managing Resources | 16% | - Understand license types and deployment - Configure service territories and membership - Manage time sheets, operating hours, and skills - Set up and manage crews and resource types |
Salesforce Certified Field Service Consultant Sample Questions:
1. UniversalContainers (UC) wants to deploy Knowledge to its field team,
How should UC ensure its Technicians can access Knowledge Articles offline?
A) Write a workflow that associates Articles to Work Orders based on a pickiist on the jork Order.
B) Use Work Types to assign associated Articles to Work Orders.
C) Use the Salesforce mobile app with deep linking to the Salesforce Field Service mobile app.
D) Create a custom mobile app that syncs articles based on Service Appointment assignments
2. Universal Containers wants to ensure that inventory needed for repair jobs is tracked and managed so Technicians have the material for their jobs.
Which two ways should a Consultant recommend tracking these inventory requirements in Salesforce?
(Choose two.)
A) Products Required for Work Orders
B) ProductsRequired for Service Appointments
C) Products Required for Work Order Line Items
D) Products Required for Service Resources
3. Universal Containers has customers who have previously negotiated pricing on some products.
Which Price Book structure should a Consultant recommend when considering the implications of pricing on Work Orders?
A) Utilize a custom Global Price Book and add all products as Price Book Entries.
B) Create customer-specific Price Books and add only price-negotiated products as Price Book Entries.
C) Utilize a custom Global Price Book and add price-negotiated products as Price Book Entries.
D) Create customer-specific Price Books and add all products as Price Book Entries.
4. Universal Containers sells products that are made up of senalized components. Technicians often need to work on a specific component.
How should a Consultant recommend tracking customer purchases so Work Orders can be assigned to a component?
A) Use Products and Product Families.
B) Use Orders and Order Products.
C) Use Work Orders and define a hierarchy.
D) Use Assets and define a hierarchy.
5. Universal Containers wants to dispatch groups of Service Appointments to their Technicians. The number of Service Appointments dispatched at a time varies among different Service Territories.
Which two settings should a Consultant enable to ensure Service Appointments are dispatched correctly?
Choose 2 answers
A) Set the Service Appointment to Dispatch in Field Service Settings.
B) Set the Number of Services to Drip Feed on the Service Territory.
C) Enable Sharing of Dispatched Service Appointments.
D) Enable Drip Feed Dispatching in Field Service Settings.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A,C | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: B,D |
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