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SAP C_C4C12_1811 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Visit Planning and Execution | <8% | - Activity planning - Mobile and offline features |
| Account and Contact Management | <8% | - Master data maintenance - Relationship management |
| Fine Tuning | <8% | - Business configuration activities - Adaptation tools |
| Personalization and Extensibility | <8% | - Mashups and embedded components - Extension fields |
| Data Migration | <8% | - Migration templates and tools - Import/export procedures |
| Lead and Opportunity Management | 8%–12% | - Opportunity lifecycle and forecasting - Lead qualification and conversion - Sales methodology configuration |
| User Management | 8%–12% | - Role and access management - Business user setup - Organizational structure |
| Implementation Basics | <8% | - System scoping and fine-tuning - Project lifecycle overview |
| Reporting and Analytics | 8%–12% | - Data sources and key figures - Custom report creation - Standard reports and dashboards |
| Notification and Approval Processes | <8% | - Workflow rules - Approval process setup |
| Product and Pricing | 8%–12% | - Price lists and discount determination - Product master data - Pricing configuration |
| Quotation and Sales Order Management | 8%–12% | - Quote creation and processing - Document flow and status management - Sales order integration |
| Territory Management | <8% | - Territory definition and assignment - Realignment rules |
| Integration | 8%–12% | - Middleware and communication arrangements - Web services and APIs - Integration with SAP ERP / CRM |
| Sales Planning and Forecasting | <8% | - Forecast categories - Planning hierarchy setup |
SAP Certified Application Associate - SAP Sales Cloud 1811 Sample Questions:
1. Which of the following results are possible for the external Available-to-Promise (ATP) check in sales quotes?
(3 correct answers)
A) Full delivery on requested date
B) No confirmation
C) Late delivery or insufficient quantity
D) External procurement
E) Binding confirmation
2. In which of the following dimensions can you define the sales target plan? (2 correct answers)
A) Account Team
B) Sales Unit
C) Employee
D) Product List
3. You want to launch the SAP ERP Customer Cockpit from a SAP Hybris Cloud for Customer account to view transactions in SAP ERP.
Which of the following integration approaches support this requirement?
A) SOAP A2X Service
B) Mashup
C) UI5 Widget
D) RESTA2X Service
4. What is returned when you execute Request External Pricing in the sales quote? (3 correct answers)
A) Configurable products
B) Availability to promise
C) Bill of Materials
D) Credit check
E) Storage location details
5. You need to import buying center relationships into your buying center from contacts. What must you ensure for the import to be successful?
A) The buying center must include all the contacts mentioned in the opportunity
B) The opportunity must include all the contacts from the account master
C) The opportunity must include all the contacts mentioned in the buying center
D) The buying center must include all the contacts from the account master
Solutions:
| Question # 1 Answer: A,B,C | Question # 2 Answer: B,C | Question # 3 Answer: B | Question # 4 Answer: B,C,D | Question # 5 Answer: A |
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