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Peoplecert CMS7 Deutsch Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Management as a Practice | 15% | - Stakeholders and Value Creation - Concept of Service and Service Management - Governance and Best Practice |
| Functions and Roles | 10% | - Service Desk - IT Operations Management - Key Roles - Technical Management - Application Management |
| Key Principles and Models | 15% | - Service Portfolio - Deming Cycle - Governance Model - Process Model |
| Selected ITIL Processes | 25% | - Change Management - Release and Deployment Management - Service Asset and Configuration Management - Incident Management - Problem Management - Service Level Management |
| Generic Concepts and Definitions | 10% | - Service Assets and Configuration - Key Terminology - Service Level Agreements |
| ITIL Service Lifecycle | 20% | - Service Transition - Service Strategy - Service Design - Continual Service Improvement - Service Operation |
| Technology and Architecture | 5% | - Architectural Considerations - Enabling Technology |
Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:
1. Der Prozess des Lieferantenmanagements umfasst:
1: Service Design-Aktivitäten, um sicherzustellen, dass Verträge die Serviceanforderungen erfüllen können
2: Service Operation-Aktivitäten zur Überwachung und Meldung von Lieferantenleistungen
3: Kontinuierliche Verbesserungsaktivitäten, um sicherzustellen, dass die Lieferanten die Anforderungen des Geschäfts weiterhin erfüllen oder übertreffen
A) nur 1 und 2
B) 1 nur
C) nur 1 und 3
D) Alle oben genannten
2. Der Service Catalog Manager ist für die Erstellung und Pflege des Service Catalog verantwortlich. Eine ihrer Aufgaben wäre?
A) Sicherstellen, dass die Informationen im Servicekatalog angemessen geschützt und gesichert sind.
B) Stellen Sie nur sicher, dass ausreichende technische Ressourcen verfügbar sind.
C) Aushandlung und Vereinbarung von Service Level Agreements
D) Aushandlung und Vereinbarung von Vereinbarungen auf operativer Ebene
3. Welcher der folgenden Sätze beschreibt BEST eine Standardänderung?
A) Eine Änderung, die als Ergebnis eines Audits vorgenommen wird
B) Eine vorautorisierte Änderung, für die ein akzeptiertes und festgelegtes Verfahren festgelegt wurde
C) Eine Änderung, die dem erforderlichen Änderungsprozess korrekt folgt
D) Eine Änderung der Richtlinien und Richtlinien des Dienstanbieters
4. "Planen und Verwalten der Ressourcen, die für die Bereitstellung eines Releases in der Produktion erforderlich sind" ist ein Zweck in welchem Teil des Service Lifecycle?
A) Kontinuierliche Serviceverbesserung
B) Servicestrategie
C) Servicebetrieb
D) Serviceübergang
5. Welche dieser Aussagen zu Ressourcen und Fähigkeiten ist RICHTIG?
A) Funktionen sind Arten von Service-Assets und Ressourcen nicht
B) Weder Funktionen noch Ressourcen sind Arten von Service-Assets
C) Ressourcen sind Arten von Service-Assets und Funktionen nicht
D) Ressourcen und Funktionen sind beide Arten von Service-Assets
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: D |
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