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• Functionality and features added or changed in the current release
• State model and default process flow
• Basic and advanced operations performed by users and the system
• Basic and advanced features in baseline installation of the current release

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The following are covered in SERVICENOW CIS-CSM practice exams and SERVICENOW CIS-CSM practice test:

• Business Cases / Use Cases
• Proven Practices for Implementation
• Baseline Application Functionality
• Architecture and Security

Understanding functional and technical aspects of ServiceNow Certified CIS CSM

The following will be asked from you in the SERVICENOW CIS-CSM exam dumps:

• Implementation approaches to meet requirements that preserve upgradability, scalability, and maintainability
• Implementation solutions that work in conjunction with baseline application functionality

Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-csm-blueprint.pdf

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